Returns and Exchanges
RETURNS AND EXCHANGES
We want you to love our products. On this page you will find details about how to return or exchange your purchases made online.
RETURN AND EXCHANGE POLICY
If you wish to return or exchange a product you've purchased from us, for any reason, we will refund the purchase price or exchange those products subject to the following conditions:
- Items must be returned within 30 days of purchase with the original receipt or other proof of purchase
- The returned items must not be used [Not surfed in], has any sand or residue, or damaged in any way.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1 and 2 above. If a product is returned used or damaged, the product will be sent back to the return address.
We pay for return shipping (to us), as well as shipping all exchanges back to you:)
RETURN PROCESS
Please contact us via email or phone:
info@colbyplus.com
(805) 702-1818
From there we will send you a prepaid return label via the email we have on the order. When sending the return back, please make sure the suit is rolled up loosely and not awkwardly folded or creased in any way (leaves permanent damage).
Please also do us a favor, and include your name, order number and "return for refund OR “exchange for [fill in the size you’d like]" on a note w/in the package - that'll speed things up!