Wetsuit Warranty and Repair Policy
At Colby +, we stand behind the quality of our wetsuits and are committed to providing our customers with the best possible service. As such, we offer a warranty and repair policy for our wetsuits, as outlined below.
Please note: Warranty does not apply to Clearance Items.
Warranty Policy:
Colby + Yamamoto wetsuits are covered by a limited warranty against defects in materials and workmanship for a period of 1-year from the date of purchase. This warranty is only applicable to the original purchaser and is non-transferable.
Examples of damages vs. defects:
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Description of issue
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Warranty status
|
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Delamination of jersey material
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Product defect…replacement will be sent
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Knee pad breakdown
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Damage due to use…not covered by warranty
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Liquid seal cracking
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Damage due to use…not covered by warranty
|
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Cinch cord failure
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Damage due to use…not covered by warranty
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Seam failure
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Product defect…suit will be repaired or replaced
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If a defect in materials or workmanship is found within the warranty period, we will repair or replace the wetsuit free of charge. The decision to repair or replace the wetsuit will be at the sole discretion of Colby +. This warranty does not cover normal wear and tear, damage caused by misuse, abuse, or neglect, or damage caused by accidents or environmental factors.
To make a warranty claim, the customer must provide proof of purchase and contact our customer service team (
info@colbyplus.com). The customer will be responsible for the cost of shipping the wetsuit to our repair facility. If the warranty claim is approved, we will cover the cost of returning the repaired or replaced wetsuit to the customer.
Repair Policy:If a customer's Colby + Yamamoto wetsuit is damaged outside of the warranty period or if the damage is not covered by the warranty, we offer a repair service.
Our repair team will assess the damage and provide the customer with a quote for the cost of the repair.
The customer will be responsible for the cost of shipping the wetsuit to our repair facility and the cost of the repair. Once the repair is complete, we will cover the cost of returning the wetsuit to the customer.
Please note that not all damage is repairable, and our repair team will make the final decision on whether a repair is possible.
Where Do I Send My Wetsuit?Please send your suit to
:Colby +
We ship from Huntington Beach, CA
Attn. repairs
What Happens After I Send My Suit In?If our repair team find
s the repairs are under warranty, we’ll quickly repair or replace the suit and send it back ASAP.
For non-warranty repairs, our repair team will assess and reach back out with an update and price quote if necessary. Once approved, the repair will be completed and the suit returned ASAP.
Further Questions?To make a warranty claim or inquire about our repair service, please contact our customer service team at [insert contact information].
We appreciate your business and look forward to providing you with the best possible service.
