RETURNS AND EXCHANGES

We want you to love our products. On this page you will find details about how to return or exchange your purchases made online.

RETURN AND EXCHANGE POLICY

If you wish to return or exchange a product you've purchased from us, for any reason, we will refund the purchase price or exchange those products subject to the following conditions:

1. Items must be returned within 30 days of purchase with the original receipt or other proof of purchase
2. The returned items must not be used [Not surfed in], has any sand or residue, or damaged in any way.
3. If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1 and 2 above.  If a product is returned used or damaged, the product will be sent back to the return address.

We pay for return shipping (to us), as well as shipping all exchanges back to you:)

RETURN PROCESS

Please contact us via email or phone:

info@colbyplus.com

(805) 702-1818

From there we will send you a prepaid return label via the email we have on the order. When sending the return back, please make sure the suit is rolled up loosely and not awkwardly folded or creased in any way (leaves permanent damage).

Please also do us a favor, and include your name, order number and "return for refund OR “exchange for [fill in the size you’d like]" on a note w/in the package - that'll speed things up!

Wetsuit Warranty and Repair Policy

At Colby +, we stand behind the quality of our wetsuits and are committed to providing our customers with the best possible service. As such, we offer a warranty and repair policy for our wetsuits, as outlined below.

Please note:  Warranty does not apply to Clearance Items.

Warranty Policy:

All Colby + wetsuits are covered by a limited warranty against defects in materials and workmanship for a period of 1-year from the date of purchase. This warranty is only applicable to the original purchaser and is non-transferable.

If a defect in materials or workmanship is found within the warranty period, we will repair or replace the wetsuit free of charge. The decision to repair or replace the wetsuit will be at the sole discretion of Colby +. This warranty does not cover normal wear and tear, damage caused by misuse, abuse, or neglect, or damage caused by accidents or environmental factors.